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Customer Policies
New customer policy
All new inspection and service customers must have "Accepted" their proposal to be added to the schedule. A card on file is required for new customers.
VIP Customer Policy
VIP customers have the phrase "VIP " in front of their business name in inspectpoint and are to be served as quickly as possible. They make a monthly payment to Maverick and have committed to use only Maverick Fire and Safety. Always have an appointment set for a technician to visit if they call with a problem. Their inspections are to be pre scheduled throughout the 36 month period of their contract. They pre pay for their inspections so they are not to be invoiced at the time of inspection as their monthly payment covers their inspections.
Customer Communication Policy
Inspection and Service customers must be communicated within 24 of their appointment to remind them of the appointment.
Construction Customers must be communicated with every 7 calendar days with an update on their project at minimum.
Technician site visit policy
A work order or inspection in required and an appointment scheduled on the calendar in inspectpoint for any technician to visit a customer site.
No employee shall visit a customer site for any reason without the visit being scheduled on inspectpoint.
Proposal and Estimate Policy
All Proposals must be sent out using Inspectpoint.
The exception is proposals sent through PlanHub and Construct Connect.
If a job is won through PlanHub or Construct Connect the proposal must then be entered into inspectpoint.
Customer's Pricing Policy and Negotiation
Pricing for Parts, labor, inspections and equipment such as fire extinguishers and labor are to be adhered too and not discounted by anyone. The Pricing Guidelines sheet is to be followed. If the customer asks for special pricing, please offer them the service agreement with monthly payments that offers a discount. The only employees that can make changes to the pricing are Chris Fowler and Chris Guidry.
Scheduling Inspectors and Service work
Who can schedule inspectors and service technicians
The service coordinator is the only person that should be scheduling appointments for the inspectors and service technicians. If another employee is contacted by customer, they are to collect the information and conference in the service coordinator so that they can take care of it.
Customer needs inspections or service work and you got the call
A customer is never to be told to call another employee. An employee always conferences in the service coordinator so that it is a warm call instead of a cold referring to another employee.
Inspector’s and Service Technicians are not to be contacted or instructed by any other employee other than the service coordinator.
Service Coordinator supports all service functions
Service coordinator support a Fire Alarm, sprinkler, fire, extinguisher, paint booth, and kitchen, suppression inspections, and service work
Changing of the Schedule for inspectors or service coordinators
Technicians and inspectors are never to change the schedule unless there is extenuating circumstances, and they communicate with the service coordinator first and then the customer
Customers are to be scheduled in a 4 hour time window
If four hour time window is scheduled for all appointments unless the customer request a specific time. The time window is written in the technician instruction notes.
Notes are be entered in every scheduled appointment by the Service Coordinator
Technician instruction notes are to be filled out on every work order or inspection with contact name, contact phone number and the timeframe of the visit. As well as any instructions that might be out of the ordinary for the visit.
Maverick Equipment is not to be used for side jobs, individual businesses or personal errands
Service technicians and inspectors are not to work side jobs or do you work for other companies or their individual businesses while they’re in a company vehicle. This is considered a theft of payroll and theft the vehicle
Information Policies
Information Sharing Policy from Employees to Management
An Employee is required to share any and all company information with the C-Level and management team including any work they are doing on their company computer or during work hours.
As of March 1, 2025 the C-Level team is identified as Chris Fowler and Chris Guidry. The manager on Staff is Edwin Castorena.
Refusal to share company information with management or C-Level is a violation and will be considered dishonest behavior and is a terminable offense immediately.
With holding or hiding information from Management or the C-Level team will be considered a violation that is grounds for immediate termination.
Sharing of company information regarding, Leads, Prospective clients, constructions jobs, service work or inspection customers with anyone outside the company will be considered corporate espionage and is grounds for immediate termination and charges may be filed.
Sharing with Competitors
Any information shared with any company that performs the same fire safety services as Maverick Fire and Safety will be considered an act of corporate espionage. Charges may be filed in this case.
This includes family members and friends.
It has come to our attention that other companies have this problem and want to have a policy in place to give fair warning and discourage this type of activity.
This includes sharing of our bidding process, leads, prospective clients, proposals, estimates, service work or repairs.
Inspectpoint and System Policies
Inspectpoint Use Policy - All Employees must know how to use Inspectpoint
All Employees must know how to use Inspectpoint. This includes, Estimators, RMEG, RMEI, FAL, FEL Project managers, managers, Coordinators and C-Level. All these employees must know how to do the following in inspection point.
Create an Account
Create a Building
Create a Contact
Create a proposal
Create a Work Order
Create An invoice
Download an inspectoin
Any employee is the categories above refusing to learn Inspectpoint or attempting to delegate their Inspectpoint responsibilities will be terminated as training was provided via video from inspectpoint.
Work order and Inspection notes policy
Notes should be added to all inspections and work orders in the technicians instructions section.
The notes should include
Contact Name
Contact phone number
Description of work to be done
Any special instruction on entering the property, security or safety requirements.
Time frame of appointment - for example show up between 8 am and 12 pm
Technician site visit policy
A work order or inspection in required and an appointment scheduled on the calendar in inspectpoint for any technician to visit a customer site.
No employee shall visit a customer site for any reason without the visit being scheduled on inspectpoint.
Proposal and Estimate Policy
All Proposals must be sent out using Inspectpoint.
The exception is proposals sent through PlanHub and Construct Connect.
If a job is won through PlanHub or Construct Connect the proposal must then be entered into inspectpoint.
Construction Payment Terms Policy and Negotiation
For Construction projects such as Fire Sprinkler Construction, Underground Fire Line and Fire Alarm construction the Payment terms should always be as follows. The only people that can change this are Chris Fowler and Chris Guidry. Negotiations must be handled by the C-Level so the company is protected.
30% - Design, Plans and Permitting
30% - When permit is awarded, to order the first round of parts.
30% - When the rough in is completed in order to purchase more materials and parts and pay for labor.
10% - When installation is completed and before final fire inspection is scheduled.
General Pricing Policy and Negotiation
Pricing for Parts, labor, inspections and equipment such as fire extinguishers and labor are to be adhered too and not discounted by anyone. The Pricing Guidelines sheet is to be followed. If the customer asks for special pricing, please offer them the service agreement with monthly payments that offers a discount. The only employees that can make changes to the pricing are Chris Fowler and Chris Guidry.
Technicians Must Follow The Schedule in Inspectpoint
Inspectors and technicians must follow the schedule that is in Inspectpoint. Technicians and Inspectors must not change the order of the route and must not miss an appointment for that calendar day. If there are complications the Service Coordinator must be notified and the Service Coordinator will make the changes in the calendar.
Gas Card, Company Vehicle and Personal Vehicle policies
Gas Card Policy
Gas cards are only to be used for business purposes. The card is only to be used for vehicles used for work purposes.
Cards are not allowed to be used to put fuel into any vehicle that belongs or is used by family members of employees.
Abuse of the gas cards may result in removal of this privilege.
Technicians Must Follow The Schedule in Inspectpoint for Gas and vehicle efficiency
Inspectors and technicians must follow the schedule that is in Inspectpoint. Technicians and Inspectors must not change the order of the route and must not miss an appointment for that calendar day. If there are complications the Service Coordinator must be notified and the Service Coordinator will make the changes in the calendar. The routes are set up by the service coordinators to be efficient, save gas, time and frustration as well as wear and tear on the vehicles.
Use of a Company Vehicle
Vehicle is only to be used for company purposes and not to be used for family trips or personal errands.
These vehicles may be tracked using tracking devices for insurance and liability purposes.
This includes vehicles that are leased, financed or owned by Maverick Fire and Safety or Chris Fowler.
Gas and maintenance is covered by Maverick Fire and Safety.
Using a personal Vehicle
Office Employees that commute back and forth to the office or work from home will not receive vehicle, gas or maintenance compensation.
Estimators and other Office employees that visit sites may have a gas card or gas reimbursement. they will not receive vehicle maintenance nor vehicle allowances.
Technicians and Inspectors that visit sites daily and use their own vehicle will receive a vehicle allowance to be used for maintenance at the end of each month as well as a gas card.
Maverick Fire and Safety does not pay for repair or maintenance to be done on vehicles that are not owned by Maverick Fire and Safety.
Attendance and Pay policies
Technician Attendance Policy
Technicians and Inspectors will indicate in Inspect point when they are leaving their home for their first appointment each day.
Check in and Check out of each job as they complete them.
All Technicians and Service Technicians are paid on an hourly rate and must report their hours by using Inspectpoint.
Pay Day
Pay Day s are
The 15th of each month .
Last business day of the month
Attendance Policy
All Employees are to be on time to work and begin working on their laptops at the designated time. Each employee is required to put in their designated time. Any personal appointments or unforeseen situations are to be reported.
An employee shall not report that they worked the hours that they spent performing personal errands.
Missing a meeting that is on your Outlook Calendar is ground to be put on first level corrective action. Second time, Second level corrective action. Third time is grounds for termination.
Hourly and Salary Employees
This includes inspectors, service technicians and installers.
Hours must be reported through inspect point.
Hours spent on personal errands are not eligible for paid hours. This is considered payroll fraud and Maverick will consider prosecution.
Salaried Employees are not eligible for overtime and are required to be proactive and require less micromanagement.
Technicians Must Follow The Schedule in Inspectpoint
Inspectors and technicians must follow the schedule that is in Inspectpoint. Technicians and Inspectors must not change the order of the route and must not miss an appointment for that calendar day. If there are complications the Service Coordinator must be notified and the Service Coordinator will make the changes in the calendar.
Commissions and Bonuses Policy
Aa of March 1, 20205, Maverick Fire and Safety does not offer a commission or bonus plan.
Pricing, Payment Structures and Discount Policies
New customer policy
All new inspection and service customers must have "Accepted" their proposal to be added to the schedule. A card on file is required for new customers.
Construction Payment Terms Policy and Negotiation
For Construction projects such as Fire Sprinkler Construction, Underground Fire Line and Fire Alarm construction the Payment terms should always be as follows. The only people that can change this are Chris Fowler and Chris Guidry. Negotiations must be handled by the C-Level so the company is protected.
30% - Design, Plans and Permitting
30% - When permit is awarded, to order the first round of parts.
30% - When the rough in is completed in order to purchase more materials and parts and pay for labor.
10% - When installation is completed and before final fire inspection is scheduled.
General Pricing Policy and Negotiation
Pricing for Parts, labor, inspections and equipment such as fire extinguishers and labor are to be adhered too and not discounted by anyone. The Pricing Guidelines sheet is to be followed. If the customer asks for special pricing, please offer them the service agreement with monthly payments that offers a discount. The only employees that can make changes to the pricing are Chris Fowler and Chris Guidry.
Equipment, Tools, Ipads, Phones and Laptop Policies
Laptops, iPads, Wifi Hot spots and iPhones Use Policy
These electronic devices are only to be used for business purposes.
Streaming music or movies is not allowed as to avoid overage charges on mobile device plans and billing.
If you lose a device or break it, please notify the office as soon as possible for repair or replacement.
If employment ends, these must be returned within 5 business days or theft charges may be filed.
Tools
Any Employee that uses tools provided by Maverick fire and safety is responsible for keeping track of the tools and ensuring they are not stolen. Locke them up at all times.
Do not leave tools in an open truck bed or at a job site.
Employees are responsible for the condition of the tools in their possession.
Any Employee losing or breaking tools in excess may be terminated for suspected theft.
Tools must be returned if employment at Maverick Fire and Safety ends with 5 business days. If not returned theft charges may be filed.
Management Decision Policies
Decision Policy Overview
While many decisions can be made by an inspector, technician or administrative employee, there are certain decisions that affect the health and well being of the company. These decisions must be carefully weighed and measured by management to ensure the company and it's employees are protected. Management includes the CEO and COO (Chris Fowler and Chris Guidry) These Management Only Decisions are below.
Deciding to change the schedule for Service or Inspections
Changing the schedule or route of an inspector or service technician can have a serious affect on a customer's opinion of us. This decision should be run through management if the appointment is for a VIP customer or if the appointment's value is over $1000. If the appointment's value is under $1000 the customer must be notified via Phone call, Text and Email with Management CC'd on the Email.
Changing Pricing or Payment terms
Changing the standard pricing rate for inspections, trip fees or labor is a decision that only management can make.
Changing the payment terms on construction contracts from the standard or agreed upon pricing terms is a management decision. If a customer asks for different payment terms on a construction or installation project please contact Chris Fowler or Chris Guidry.
Changing the pricing for inspections from the standard pricing guidelines pricing sheet is only to be decided by Chris Fowler or Chris Guidry.
Deciding which construction projects to bid on
At Maverick Fire and Safety, an employee is required to provide an estimate and proposal on every project sent to them by management. An employee cannot refuse to bid on a project for any reason. Overbidding to lose the bid is considered an act of corporate espionage.
An employee is not allowed to share information with other companies or family members outside of Maverick Fire and Safety about any proposal, project or estimate that Maverick is working on. This includes sub contractors that have not been approved by Chris Fowler or Chris Guidry
Deciding to use a Sub Contractor vs Doing the Work ourselves
Maverick Fire and Safety prefers not to use subcontractors for any type of work if we can avoid it. Maverick Fire and Safety prefers to perform all installations and repairs ourselves with our own employees. The choice to use a sub contractor for any job must be approved in writing by Chris Fowler or Chris Guidry. The subcontractor must provide a W9 and Certificate of Insurance and communicate directly with both Chris Fowler and Chris Guidry. No payment shall be made to any sub contractor that does not have a signed agreement with Management.
Deciding too change the scope of work on an active project
Once a construction, service or inspection project has been approved by the customer, the scope of work should not be changed. If there is additional work to be performed outside of the scope, a new proposal should be created and estimated. There should never be additional work done for free without it being in writing. If a customer is requesting this, please refer them to Management.