Employee FAQ's

---

Get job site information and customer name. 

Conference in Santos Nave or Edwin Castorena. 

If you cannot get them on the phone - create a group text with the customer, Edwin, Fowler and Santos so the customer can get an answer. 

Get job site information and customer name. 

Conference in Chris Guidry or Jose Soto. 

If you cannot get them on the phone - create a group text with the customer, Edwin, Fowler and Santos so the customer can get an answer. 

Get job site information and customer name. 

Conference in Santos Nava

If you cannot get them on the phone - create a group text with the customer, Fowler and Santos so the customer can get an answer. 

Get job site information and customer name. 

Go to inspectpoint, find the inspection and look for the notes. 

You may have to download the inspection and read it.

You can reach out the technician the placed the tag for more information. 

Conference in the corresponding Service Coordinator - Richard Shaw for Extinguisher, paint booth and Kitchen suppression ------ Jose Soto for Sprinkler and Fire Alarm  

We sell ABC, CO2, water, foam, and dry powder fire extinguishers.

Refer to our pricing list for pricing. If it is a special extinguisher that is not on the price list, reach out to Richard Shaw so he can get a quote. 

Yes, we have trained staff who can help you choose the appropriate fire extinguisher for your business based on your needs and requirements. We would need to come visit your location and bring extinguishers to give you advice based on the State fire code. 

Yes, we provide installation and maintenance services for all fire protection equipment that we sell. We also offer a Service and Inspection Agreement if you would like to save some money in the long run. 

Get their information. 

Ask them to email any architectural or civil drawings they  have. 

Conference in Chris Fowler or Chris Guidry to schedule a site walk to start the estimating process. 

Enter their information into inspectpoint, schedule the site walk for Fowler and Josue. 

Get their information. 

Ask them to email any architectural or civil drawings they  have. 

Conference in Chris Guidry or Jose Soto to schedule a site walk to start the estimating process. 

Enter their information into inspectpoint, schedule the site walk.

Get their information. 

Ask them to email any architectural or civil drawings they  have. 

Conference in Chris Fowler or Chris Guidry to schedule a site walk to start the estimating process. 

Enter their information into inspectpoint, schedule the site walk for Chris Fowler or Johnnie Smith. 

Get their information. 

Look at the price list. Give them the pricing informaton. 

Go to the Calendar in inspectpoint and let them know what date we can be out there to perform the inspection(s). 

If they agree - send them a proposal - require a credit card on file. 

Alert Richard Shaw to the scheduled inspection. 

Get their information. 

Ask them to describe the problem. 

Conference in the corresponding technician to talk with the customer and try to schedule them to get Out there as soon as possible. 

Create a work order - be sure to use VIP pricing. 

Alert Richard Shaw to the scheduled work order. 

Offer the customer our Service Agreement that allows for a discount on Labor, trip fees and inspections in exchange for a monthly payment. 

If they are requesting a one time discount, check with Chris Fowler or Chris Guidry.